We want you to be happy with your order. Please read this policy alongside our Terms & Conditions. We recommend checking your order carefully before completing checkout, as some limits apply once an order has been placed.
Order cancellation
You may request to cancel or change an order before it has been dispatched by emailing us at sales@raw-flavours.com with your order number. Once an order has been dispatched, it can no longer be cancelled or changed.
Pre-order items
Cancellations, changes, exchanges, and refunds are not available for pre-order items. When you pre-order, we place a special reservation with one of our suppliers or manufacturing partners, and that reservation cannot be cancelled once made.
Damaged, defective, or incorrect items
We aim to fulfil every order accurately. If your order arrives damaged, defective, or incorrect, we will put it right. Please email us at sales@raw-flavours.com within 3 days of delivery, quoting your order number and including clear photographs of the item. We will investigate with our suppliers within 48 hours and arrange a replacement or refund as quickly as possible. This does not affect your statutory rights, including under the Consumer Protection Act 1999 (Malaysia) where relevant.
Other returns
Due to the nature of our products, and for hygiene and safety reasons, we are unable to accept returns or exchanges for change of mind, or for opened or used products, outside the circumstances described above.
Refunds
Where a refund is due, it will be issued to your original payment method. Please allow a few business days for it to appear, depending on your bank or card issuer.
Last updated: 4 July 2026