Order is considered final once payment is made and no cancellation/change can be accepted after this point. We request you to take appropriate steps to make sure that you order the required items correctly.

Cancellation/Exchange/Refund of pre-order items are not possible. This is because upon pre-ordering, we create a special reservation for you with one of our suppliers or manufacturing partners. Once the reservation has been made, it cannot be cancelled by us.

We strive to fulfil orders with 100% accuracy. However in the odd case where you have received a defective/damaged/wrong item, we will exchange such an item. Due to the nature of our products, we will not accept returns/exchange requests in any other circumstances. Kindly read below the detailed guidelines:

The defect/damage/wrong item should be reported to us within 24 hours of receiving the item.

Please provide us a photo of the item along with your order number/invoice number.

We shall investigate with our service providers within 48 hours of receiving your report and dispatch a replacement to you as soon as possible.

We are committed to providing you an excellent shopping experience. So in the above cases, we will stay in touch with you and keep you posted on the progress. Thank you for your patience.