RAW Ventures Enterprise (“RAW Flavours”, “we”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains what we collect when you use raw-flavours.com, how we use and protect it, and your rights. We handle personal data in accordance with the Personal Data Protection Act 2010 (Malaysia).
1. Information we collect
Information you give us: when you create an account, place an order, or contact us, we collect details such as your name, billing and delivery address, email address, phone number, and order history. Payment details are entered directly with our payment provider and are not stored by us.
Information we collect automatically: when you browse our website, we may receive your IP address, browser type, device information, and the pages you view, through cookies and similar technologies (see “Cookies” below).
2. How we use your information
We use your information to process and deliver your orders, manage your account, respond to your enquiries, prevent fraud and keep our website secure, and — with your consent — send you updates about our products and offers. You can opt out of marketing at any time.
3. Consent
By providing your personal information to complete a transaction or place an order, you consent to us collecting and using it for that purpose. For any secondary purpose such as marketing, we will ask for your consent or give you the option to decline. You may withdraw your consent at any time by emailing us at sales@raw-flavours.com.
4. Sharing and disclosure
We do not sell or rent your personal data. We share it only where necessary with our payment providers (to process your payment), our delivery and courier partners (to fulfil and ship your order), service providers who help us operate our website and business, and authorities or regulators where we are required to do so by law. These parties may only use your data to provide their services to us.
5. Third-party services and analytics
We use trusted third-party tools to run and improve our website, including Google Analytics (to understand how visitors use the site) and Google reCAPTCHA (to protect our forms from spam and abuse). Our payment gateway providers process transactions under their own privacy policies. We recommend reviewing the privacy policies of these providers to understand how they handle your data.
6. Cookies
Our website uses cookies to keep your shopping cart and account working, remember your preferences, keep the site secure, and help us understand how it is used. Essential cookies are needed for the site to function; analytics cookies help us improve it. You can control or delete cookies through your browser settings, though some features may not work without them.
7. Data security
We take reasonable precautions and follow industry practices to protect your personal data from loss, misuse, or unauthorised access. Payment information is encrypted and handled by our payment providers using secure, PCI-DSS-compliant systems. No method of transmission or storage is completely secure, but we work to protect your data at all times.
8. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including meeting any legal, accounting, or reporting requirements.
9. Your rights
Under the Personal Data Protection Act 2010, you have the right to access and correct your personal data, to withdraw consent, and to limit its processing. To exercise these rights or make a complaint, please contact us at sales@raw-flavours.com.
10. International transfers
As we ship worldwide and use international service providers, your personal data may be processed outside Malaysia. Where this happens, we take steps to ensure it remains protected in line with this policy.
11. Age
By using this website and placing an order, you confirm that you are at least 21 years of age.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes take effect once posted on this page, so please review it periodically. If our business is acquired or merged, your data may be transferred to the new owner so that we can continue to serve you.
13. Contact
For any questions about this policy or your personal data, contact us at sales@raw-flavours.com.
Last updated: 4 July 2026